Ditto Refund Policy
*DITTO RETURN POLICY*
All items must be returned (physically mailed) within 7 days from delivery date. Items must be returned in NEW, UNUSED condition. Simply contact us to let us know you intend to return the item. Shipping charges are non-refundable, return postage is the responsibly of you the customer unless incorrect item was received. Please contact us for further info. Refunds will be issued through Paypal or Shopify checkout only (determined by your method of payment) for items returned minus shipping charges given after product has been returned and item is received. Customized items are non-returnable.
In the case of damaged items please contact us regarding returns and method of return/exchange as this is dealt with on a case by case basis is determined by extent of damage, use and purchase date. If you've received your item Damaged due to shipping, 1 to 2 photos of damage are required for our records in order to refund or replace (again this is determined on a case by case basis) if a full refund is deemed appropriate all funds will be issued through Paypal or Shopify checkout only (dependent on method of payment). We are not responsible for damage due to misuse of item or "drop" damage. If you're unsure of any of these policies feel free to contact dito! at email@example.com to discuss your options.
*INCORRECT SHIPPING ADDRESSES*:
We do not offer refunds or free replacements for orders with an incorrect address provided. Please verify your address at checkout! As there is no way for us to know you have moved, changed or input the incorrect address. I have no access to any billing information other than what you have provided us at your checkout. If you notice the error after your order is placed please contact us ASAP and we would be happy to make the correction.
All of our Official Licensed Apparel is U.S. sized. Please use the sizing chart located on each Product Page in order to ensure the proper sized garment for you.
iPhone and Samsung Galaxy cases are made to fit only the stated versions listed within each listing. Please double check prior to your purchase. For example: an iphone 5/5S will NOT fit the iphone 6 versions and vice versa, Large Nike Elite socks will not fit a person with a size 13 foot! Custom sized Nike Elite Socks should be ordered. This information can be found in each product listing as well as on your invoice and checkout notes.
Each product by ditto! being handmade is unique and created just for you. These are handmade items and must be used and treated as such.
Please don't hesitate to contact us at: firstname.lastname@example.org with any issues you are having, Remember items have a long way to travel around the world. These are hand designed, printed, hand assembled items and we will do try our best to make sure you are happy with your Ditto order and items. We will do our best to get back you in the most timely method in most cases within 24 hours.